Please check that your received a delivery confirmation email from us, that way you know we have your order. (You may need to look in your spam folder.)
If you ordered a Discovery Box or a selection of single 40g samples, or single 500g bag we send those out with Royal Mail and whilst 80% arrive next day, 20% will take a little longer could take up to 5 working days.
If it has been 5 working days since you ordered please email us: firstname.lastname@example.org
Everything else in the UK except those very hard to reach places (you know who you are) should be delivered next day.
Orders placed before 3pm Monday-Friday are shipped on the same day either by Royal Mail 24 Tracked or Next Working* Day with DPD.
Tracking numbers can be found on the 'Your Order has shipped' email.
*Working days are Monday-Friday. So if you placed your order after 3pm on a Friday, it would not be dispatched until Monday (or Tuesday following a Bank Holiday).
We do not ship out on Saturdays, Sundays or bank holidays. Any orders due for delivery on a bank holiday will be delivered on the next working day following the bank holiday. If an order is placed on a bank holiday, it will not be processed until the next working day, and the delivery timings for the next working day will apply.
Any Samples/ Discovery Box / Trial Box orders will be shipped out by Royal Mail, this normally takes up to 48 hours to be delivered.
Orders of 500g bags are dispatched via either Royal Mail or DPD.
Should you have any specific delivery instructions, please do indicate these in the “Additional Information” comment box on the checkout screen as you place your order. Please note that we will do our very best to accommodate any special requests, however, these cannot be guaranteed.
Our couriers will text you before delivery to make sure that you are in and can sign for the parcel. If you will not be available, you can ask them to deliver it the following day, leave your parcel in a safe place, with a neighbour or drop it at one of their thousands of pickup points nationwide for you to subsequently collect. Unfortunately, we aren’t able to deliver at a specific time, change the delivery address or deliver at the weekend without incurring an extra cost.