We're genuinely really sorry to hear that you want to return your order.
If it is because you didn't like it; we can not help you with the reason you decided to try Purition in the first place. Did you prepare Purition in a blender with milk/ nut milk? The truth is we make Purition to be 'pleasant enough' but extremely nutritious (for your health and wellbeing) which is possibly why you decided to buy?
If you have the time, please email or speak to us - we'd much prefer that! Tell us why you chose to try Purition in the first place? Your answer will help us understand and learn from your experience.
Our email address is: email@example.com and our phone number is: 01743 444397 (customer services phone line is manned Monday-Friday, 9am-5pm).
If it just wasn't what you expected; the taste, the texture, the lack of sweetness, not enough flavour - these are all things we can help you with - ensuring that you can continue to use and enjoy Purition to help reach your goals that little bit easier. Please continue to have Purition for breakfast (or whatever meal fits in with your day) as a quick nutritious meal, by the time you've done this for 5 or 6 times you'll start to appreciate the flavour and the good nutrition going in.
If you received faulty, or an incorrect product; please call us on 01743 444397.
Our return address is:
Customer Services - (please enter your order number here)
Units 4 & 5
Shropshire Food Enterprise Centre
Returns and refunds; should you be eligible for a refund, this usually happens within 48 hours (but can take up to 14 days) of receipt of returned items, minus our original shipping costs.
Please note that any return postage costs are not covered (unless you received a faulty or incorrect product), we recommend you use 2nd Class Royal Mail, and obtain proof of postage.
Before returning any product or order, please contact us to let us know, as we may not always be able to offer a refund or exchange should you be outside of our returns policy.
See here for further information regarding our returns policy.
See here for further information regarding our terms and conditions.
If you have any questions or concerns at all, please contact us. Our email address is: firstname.lastname@example.org and our phone number is: 01743 444397 (customer services phone line is manned Monday-Friday, 9am-5pm).